Shipping policy
At Vionera™, we understand the excitement of receiving your new purchases promptly. Our shipping policy is made to provide clarity on the shipping process, costs, and delivery timelines.
1. Order Processing:
- All orders are processed within 1-2 business days after payment verification.
- You will receive a confirmation email once your order is placed, and a subsequent email with tracking information once your order has been shipped.
2. Shipping Rates:
- Shipping costs are calculated based on the weight of your order and the delivery destination.
- We offer Fast and Secure shipping option for your convenience.
- Free shipping may be available for orders over a specified amount; please refer to our shipping options at checkout for more details.
3. Shipping Times:
- Standard Shipping: 5 to 7 business days
- Please note that these are estimated delivery times, and actual delivery may vary depending on external factors.
International Shipping:
- We offer international shipping to selected countries. Shipping costs and delivery times vary based on the destination.
5. Order Tracking:
- Once your order is shipped, You will receive a tracking number and link will be provided via email to track the status of your order.
7. Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- Please contact us immediately at our contact page if you believe you have provided an incorrect shipping address.
Thank you for choosing us